Customer experience is immediate; it’s happening during restaurant meals, as people shop and as holidaymakers are taking part in leisure breaks.
TweetBack captures that immediate experience by giving you the opportunity to get customer feedback at the moment its happening from the location its happening at..
Don’t wait for customers to get home before making any comments – they may forget just how good or bad that experience was..engage with Tweetback
Discover what is good about that customer experience and customer service…encourage it
Tap into what might be a bad all round experience…deal with it positively….
Have the facilities on hand to know instantly if anything needs adjusting…gain customer advocates and grow your business by dealing with problems before they become issues
As a customer experience tool Tweetback provides clear benefits

• Supplements customer surveys
• Allows secure, private interaction between client and customers
• Gives immediate feedback –good or bad
• Potential for multi-location responses….Simultaneously…
• Provides succinct information that is not forgotten on the way home or half remembered later
• Enables clients to have structured survey type topics/questions or open feedback
• Makes possible Tactical feedback to monitor or comment on niche issues

Most importantly it encourages customers to send Tweets back to service providers...helping two way communication,improving customer experience and satisfaction as well contributing towards boosting company revenue and profitability.
Any questions then please contact us by clicking here